Refund & Return Policy
Refund & Return Policy – Feaster Pizza Sahiwal
1. Purpose
We aim to ensure your satisfaction with every order. If you experience any issue with your order, we’ll gladly assist you under the terms below.
2. Eligibility for Refund/Return
Refunds or replacements are available only if the order delivered is wrong, missing items, defective, or significantly unsatisfactory.
Perishable food items cannot be returned after consumption or once delivery is confirmed. (Similar to general policy exclusions for perishable goods in Pakistan‑based returns)
3. Timeframe for Reporting Issues
Issues must be reported within 30 minutes of delivery (for delivery orders).
For dine‑in orders, notify the staff before leaving the restaurant premises.
4. How to Raise a Claim
Contact our customer care via phone/WhatsApp/Email with your order number, picture of the issue, and brief description.
We will review your request and confirm eligibility within 1 hour.
5. Refund/Replacement Options
Replacement: If available, we’ll prepare a fresh order at no extra cost.
Refund: If replacement isn’t possible, refund will be processed in one of the following ways:
Refund to original payment method (for online orders).
Store credit or voucher redeemable on future purchases.
Cash refund for cash‑on‑delivery orders (optional and business‑dependent).
6. Conditions
Proof of purchase (receipt, order number) must be provided.
Refunds will not be issued for change of mind, delayed consumption, or change in taste preferences.
Any food found to be consumed, tampered with, or returned past the eligible time will be rejected.
7. Processing Time
Approved refunds will be processed within 3–7 business days.
Store credits/vouchers will be issued instantly once the claim is approved.
8. Contact Details
Phone/WhatsApp: 03035550477
Email: feasterpizza@gmail.com
Working Hours:
Thursday
10 AM–2:30 AMFriday
10 AM–2:30 AMSaturday
10 AM–2:30 AMSunday
10 AM–2:30 AMMonday
10 AM–2:30 AMTuesday
10 AM–2:30 AMWednesday
10 AM–2:30 AM